Telecom Do's and Don'ts

Do's

1.    Please ensure that you publish and update your contact details in the PeopleSoft and Self Update portals.

2.    While logged into an audio conference, ensure you are on MUTE after you have made your presentation. This will eliminate unnecessary disturbances. When you need to speak again, simply UNMUTE yourself.

3.    We would encourage you to use the conference mute (*6 in most bridges), rather than using the mute option offered by your handset when you need to answer the subsequent call. This will avoid “Hold on Music/Message” played during a conference call.

4.    Please use the office landline judiciously for making personal/unofficial calls.

5.    Please use the VNET’s for all international conference / client calls.

6.    When multiple participants need to join the same bridge, we would request you to assemble in a conference room/bay and participate in the call.

7.    Use Intercall's India conferencing solution for conference calls within India.

8.    Please turn off any device that could interfere with the phone in the meeting room, in order to improve the voice clarity.

Don’ts

1.    We would urge you not to request the Operator to call back and connect your number to an International call while at home. This will prevent unnecessary ‘BEEP Tones’ that will cause disturbances to other users.

2.    Please do not dial an STD number without prior approval from your manager.

3.    We would request you to never share your AUTHCODES with anyone; keep it confidential.

4.    Please do not leave your Centrex phone UNLOCKED when you are not at your desk.

5.    Please note that patching calls between PSTN and VNET is prohibited. This is against the TRAI (Telecom Regulatory Authority of India) rules and it is strictly not allowed in Cognizant network.